外贸口语一点通第183期:市场调研之售后服务

 　　After-sale service¹ 售后服务

　　A:Good morning, sir. May I help you?

　　上午好，先生。我可以为您效劳吗？

　　B:Yes. I'd like to speak to the manager², please.

　　我想见你们的经理。

　　A:I'm sorry our manager has been out. What can I do for you?

　　对不起，我们的经理出去了，我可以帮助您吗？

　　B:I bought a computer from your company³ the day before yesterday, but it doesn't work today.

　　我前天从你们公司买了一台电脑，可是今天就坏了。

　　A:So you are saying⁴ you turn on the computer and see nothing.

　　您是说您开机后，什么都看不见？

　　B:Yes, it is so strange⁵.

　　是的，就是那么奇怪。

　　A:From what you said⁶, sir. I would⁷ say that you have a larger problem⁸ than just the monitor⁹. It can be anything inside¹⁰ the computer.

　　先生，从您说的情况看，这不仅仅是显示器的问题，可能是内部的故障。

　　B:No matter what problem is, I need the computer to work.

　　不管是什么原因，我需要电脑工作。

　　A:I see, is there any way you could¹¹ bring it in to be locked¹² at? If not, our repaireman can come to you.

　　我明白。您能够将电脑送来给我们看看吗？

　　B:I would prefer¹³ if he comes here.

　　我倒宁愿他来。

　　A:No problem, sir.

　　没有问题，先生。

　　1.prefer something to something 选择某事物（而不选择他事物）

　　There's coffee or tea. Which would you prefer?

　　有咖啡或茶，你喜欢哪样？

　　I prefer walking to cycling.

　　我愿意步行，不愿意骑自行车。

　　2.don't work 不好使；背谬；不工作

　　List all the places and people you could potentially¹⁴ work with if things don't work out.

　　如果万一事情没有成功，列出你所有有可能工作的地方和人物。

　　You sit near people you don't work with but you have to hear them and see them all the time.

　　你身边的人与你的工作没有关系，但你每天无时无刻不听到他们的声音、看到他们的面孔。

1 service   

n.服务，公务部门，服役；vt.维护，保养

参考例句：

• The service in this hotel goes from bad to worse. 这个旅店的服务每况愈下。
• If I can help you,I am at your service.要是我能帮忙的话，我愿为你效劳。

2 manager   

n.经理；负责人

参考例句：

• The manager believes in him.经理信任他。
• In our company the manager has the last word.在我们公司经理有最后决定权。

3 company   

n.公司

参考例句：

• Is this your company?这是你的公司吗？
• Which company was that?那是哪家公司？

4 saying   

n.谚语，俗话，格言；动词say的现在分词

参考例句：

• Saying and doing are two things.说和做是两码事。
• I know a chinese saying.我知道一句中国谚语。

5 strange   

adj.奇怪的；古怪的

参考例句：

• She's a strange policewoman.她是个作风奇特的女警。
• I heard a strange sound.我听到一种奇怪的声音。

6 said   

v.动词say的过去式、过去分词

参考例句：

• He said to me that he could not come.他对我说他不能来。
• He said to his mother that he would do it by himself.他对他的母亲说他将自己独立做那件事。

7 would   

aux.will的过去式；愿，要；常常；大概；将要，会

参考例句：

• Why would you say that?为什么你会这么说？
• Would you please help me?你能帮帮我吗？

8 problem   

n.问题；难题

参考例句：

• The problem is ongoing.这个问题尚未解决。
• This problem is too hard for me to solve.这个问题太难，我解决不了。

9 monitor   

n.监督器，级长，监听员；v.监视，监听，监督；[计算机]显示器，监视

参考例句：

• Because computers will monitor their lives.因为电脑监控他们的生活。
• His work is to monitor a foreign broadcast.他的工作是监听某一外国的无线广播。

10 inside   

n.内部，内脏，内幕；adj.内部的，秘密的，户内的；prep.在...之内

参考例句：

• Two minutes later we were inside the taxi.两分钟以后我们已经坐在出租车里面了。
• He will be back inside two days.他将在两天内回来。

11 could   

v.能，可能(can的过去式)；aux.v.(can的过去式)能；可以

参考例句：

• Could I open the window?我可以打开窗子吗？
• I could wait ten minutes.我可以等十分钟。

12 locked   

adj.上锁的；不灵活的；锁定的；下定决心的v.锁住( lock的过去式和过去分词)；卡住，不动；陷入；卷入（困境、争论、争执等）

参考例句：

• The family jewels are locked away in a safe. 家里的珠宝首饰都锁在保险柜里。
• The building was locked, and all of us within felt safe. 大楼被锁上了，我们在里面感到安全。 来自《简明英汉词典》

13 prefer   

v.宁愿(选择)；更喜欢

参考例句：

• I prefer red to blue.我喜欢红色而不喜欢蓝色。
• I prefer tea rather than coffee.我喜欢茶甚于喜欢咖啡。

14 potentially   

adv.潜在地；可能地；强有力地；权威地

参考例句：

• She was seen as a potentially subversive within the party. 她被看成党内潜在的颠覆分子。 来自《简明英汉词典》
• All polling methods are potentially open to abuse. 所有的民意调查方法都有可能被滥用。 来自《简明英汉词典》