购物英语对话-Returning a Radio(8)

A: Hello. Can I return this radio, please?
B: Sure. Do you have your receipt?
A: I misplaced it somewhere.
B: Unfortunately, I cannot give you a refund¹ without it.
A: But I bought it right here just yesterday.
B: I'm sorry, but there are no exceptions.
A: Someone must be able to help me.
B: Someone in customer service might be able to help you.
A: Yes. If anyone can help me, it's customer service.
B: Just take the escalator upstairs.
 

1 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。