【听英文对话做选择】电脑销售与修理

原文：

Phone Recording¹: Hello and thank you for calling computer technical support.

Caller: Uh, yes, I have a problem . . .

 

Phone Recording: Your call is important to us, and we will answer your call in the order that it was received. You are number 47 in the queue. Your approximate waiting time is 47 minutes.

 

Technical support: Jason, speaking. How can I help you?

 

Caller: Oh, I'm saved. I thought I was going to have to wait all day.

 

Technical support: Okay, what's the problem?

 

Caller: Yeah, well, I bought one of your laptop computers about three weeks ago, but it just isn't running right.

 

Technical support: Okay, well, sorry to say, but your computer is no longer under warranty². [What?!] It ran out yesterday.

 

Caller: What? A three-week warranty? [Yeah, great isn't it.]. Ah!!!

 

Technical support: Okay, okay, what seems to be the problem?

 

Caller: Well, first of all, the thing always freezes [Yeah.] and has crashed a zillion times . . . [Always.]

 

Technical support: Uh, sir . . .

 

Caller: . . . and I think the computer's infected with spyware and the big banana trojan virus . . . [That's normal.] That's my biggest . . . that's normal? . . . That's my biggest concern.

 

Technical support: Oh, oh, uh, sir . . .

 

Caller: . . . and plus there was a ton of preinstalled, third-party programs that just clutter³ the computer, and I'm at wit's end trying to get this thing to work.

 

Technical support: Sir. I have to put you on hold.

 

Caller: What?

 

Technical support: It's going to take us a minute or so to diagnose the problem. [Huh?!] I'm going to transfer you to our ONE technician.

 

Caller: One . . . one!? But . . .

 

Phone Recording: Thank you for waiting. Your call is important to us. You are number 84 in the queue. You approximate waiting time is 2 hours, 17 minutes or whenever we get around to answering your call.

 

[ End of call and continuation of computer advertisement . . . ]

 

Caller and Narrator: Does this experience sound familiar? Then, do what I did. If your computer is holding your hostage and you can't get the service you deserve, then call Turbo Command, creators of the safest and most reliable computers and operating system on the planet.

 

Listen, while the competition is spending all of their time trying to imitate our computer's performance and features, our company is innovating⁴ the computer industry. So, why buy a computer that hiccups⁵ every time you turn it on when you can be the owner of the sleekest⁶ and friendliest machine ever.

 

Call us today or visit our Website for more information, and let us introduce you to the ultimate computer experience.

1. What is the man's main problem with his computer?

A. It crashes a lot.

B. His computer has a virus.

C. It has a lot of junk software.

2. What is the issue with the computer warranty?

A. The warranty has expired since he bought the computer.

B. The warranty isn't valid⁷ because didn't register the computer.

C. The warranty doesn't cover software issues and problems.

 

3. What can we infer from the first company's response to the caller?

A. They sent the man the wrong computer in the first place.

B. The company doesn't provide warranties⁸ for their products.

C. They are understaffed to handle customer complaints.

 

4. Which of the following is a main selling point for the second company being advertised?

A. Their products are the newest on the market.

B. The computers are cheaper than those sold by competitors.

C. The company manufactures secure and trustworthy machines.

 

5. What is the name of the second company?

A. Turbo Command

B. Turvo Computers

C. Turban Camando

 

正确答案：

1. His computer has a virus.

2. The warranty has expired since he bought the computer.

3. They are understaffed to handle customer complaints.

4. The company manufactures secure and trustworthy machines.

5. Turbo Command

 

1 recording   

n.录音，记录

参考例句：

• How long will the recording of the song take?录下这首歌得花多少时间？
• I want to play you a recording of the rehearsal.我想给你放一下彩排的录像。

2 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

3 clutter   

n.零乱，杂乱；vt.弄乱，把…弄得杂乱

参考例句：

• The garage is in such a clutter that we can't find anything.车库如此凌乱，我们什么也找不到。
• We'll have to clear up all this clutter.我们得把这一切凌乱的东西整理清楚。

4 innovating   

v.改革，创新( innovate的现在分词 )；引入（新事物、思想或方法），

参考例句：

• In this new century, the company keeps innovating and developing new products. 新世纪伊始，公司全面实施形象工程及整合营销，不断改革创新，开发高新产品。 来自互联网
• Beijing is backward most prime cause is innovating at system lack. 北京落后的最根本原因在于制度缺乏创新。 来自互联网

5 hiccups   

n.嗝( hiccup的名词复数 )；连续地打嗝；暂时性的小问题；短暂的停顿v.嗝( hiccup的第三人称单数 )；连续地打嗝；暂时性的小问题；短暂的停顿

参考例句：

• I cannot find a rhyme to "hiccups". 我不能找到和hiccups同韵的词。 来自《简明英汉词典》
• Can we rhyme 'hiccups'with 'pick-ups'? 我们能把‘hiccups’同‘pick－ups’放在一起押韵吗？ 来自辞典例句

6 sleekest   

时髦的( sleek的最高级 )； 光滑而有光泽的； 保养得很好的； 线条流畅的

参考例句：

7 valid   

adj.有确实根据的；有效的；正当的，合法的

参考例句：

• His claim to own the house is valid.他主张对此屋的所有权有效。
• Do you have valid reasons for your absence?你的缺席有正当理由吗？

8 warranties   

n.保证书，保单( warranty的名词复数 )

参考例句：

• I read and compare warranties before purchasing. 我在购买前阅读和比较保修单。 来自超越目标英语 第4册
• One way of ensuring reliability is insisting on guarantees and warranties. 要确保产品可靠性的一个方法，就是坚持制定产品的品质保证条款。 来自互联网