领导者不可不知的十大要点

 　　领导者的情况可以是千变万化的，但领导者必须具备的要素却大同小异。无论你是只负责一个部门，一个小公司，还是统领富可敌国的跨国大集团，有十大要点你不可不知。

　　1. Give direction. 确定公司运作的方向。

　　Stand in front of the mirror and say, "Here is our future" five times without stuttering. A leader's most important job at any organization is to lay out a road map to the future. If you can't provide that direction, you're a manager -- not a leader. Your vision must be real, substantive¹, and something people can believe in. Have the guts² to make decisions while there's still risk in them. 即便是存在风险，你也必须敢于当机立断。

　　2. Create a culture based on innovation and cooperation. 建立以“勇于创新、精诚合作”为基础的企业文化。

　　Innovation is about more than designing snazzy products. It's also about improving customer experiences and services.

　　3. Keep it simple and focused. 工作应该目标明确、重点突出。

　　Identify five key areas that need improvement in your company or division and keep at them until you get them right. Your list might include such things as cost containment³ (成本控制), quality, or customer satisfaction. Set tough targets for each one, and hold people accountable for results. Measure, monitor, and review progress on a timely basis and reward results. 你必须及时考核、监督并审查工作的进程，并对取得成果者给予奖励。

　　4. Honor your customer. 尊重客户。

　　The Internet lets your customers sound off and tell you exactly what they like or don't like about your business. Listen to them. Get out into the markets you serve, and ask your customers for feedback. Make the necessary changes to improve service or else you may find yourself with fewer customers (and eventually, out of business).

　　5. Hire the best. 雇佣最杰出的人员。

　　Your staff is your most important asset -- in good times and in bad. Hire ambitious people who are team-builders and good communicators, who can lead the organization in turbulent times without panicking.

　　6. Treat employees like customers. 视员工为客户。

　　If you want to inspire your customers, you must first inspire your employees. Invest heavily in training and mentoring⁴ (辅导). Explain the organization's goals so that everyone has the information and motivation to contribute. Nurture⁵ and reward the top 20％ of your staff who produce 80％ of the results, and actively⁶ weed out (清除出去) the bottom 10％ who give you 80％ of the headaches.

　　7. Commit to diversity and social responsibility. 注意保持多样化及社会责任感。

　　Get beyond your dreaded⁷ mission statement and make these values central to how you do business.

　　8. Make technology your friend. 与科技交朋友。

　　Technology can transform what your company sells, how it operates, and how it prepares for the future. Don't even try to ignore it. Use it to create new products, tap new distribution channels, and improve communication with your customers and partners.

　　9. Groom⁸ future leaders. 培养未来的领导人。

　　Select 25 of your best people each year and put them through hell together on specific projects for four or five months.

　　10. Lead by example. 以身作则。

　　Keep your moral compass (道德准则) at all times especially when you need to make a difficult decision. Make sure you also have a management team that you trust and respect. Operate on the credo (金科玉律): Take care of your customers and the people who take care of your customers and the growth and profit will take care of themselves.

　　Do all of that and you'll have an organization that will make you proud.

1 substantive   

adj.表示实在的；本质的、实质性的；独立的；n.实词，实名词；独立存在的实体

参考例句：

• They plan to meet again in Rome very soon to begin substantive negotiations.他们计划不久在罗马再次会晤以开始实质性的谈判。
• A president needs substantive advice,but he also requires emotional succor. 一个总统需要实质性的建议，但也需要感情上的支持。

2 guts   

v.狼吞虎咽，贪婪地吃，飞碟游戏（比赛双方每组5人，相距15码，互相掷接飞碟）；毁坏（建筑物等）的内部( gut的第三人称单数 )；取出…的内脏n.勇气( gut的名词复数 )；内脏；消化道的下段；肠

参考例句：

• I'll only cook fish if the guts have been removed. 鱼若已收拾干净，我只需烧一下即可。
• Barbara hasn't got the guts to leave her mother. 巴巴拉没有勇气离开她妈妈。 来自《简明英汉词典》

3 containment   

n.阻止，遏制；容量

参考例句：

• Your list might include such things as cost containment,quality,or customer satisfaction.你的清单上应列有诸如成本控制、产品质量、客户满意程度等内容。
• Insularity and self-containment,it is argued,go hand in hand.他们争论说，心胸狭窄和自我封闭是并存的。

4 mentoring   

n.mentoring是一种工作关系。mentor通常是处在比mentee更高工作职位上的有影响力的人。他/她有比‘mentee’更丰富的工作经验和知识，并用心支持mentee的职业（发展）。v.（无经验之人的）有经验可信赖的顾问( mentor的现在分词 )

参考例句：

• One of the most effective instruments for coaching and mentoring is the "role rehearsal" . 辅导和教学的最有效的手段之一是“角色排练。” 来自辞典例句
• Bell Canada called their mentoring system a buddy-buddy system. 加拿大贝尔公司称他们的训导系统是伙伴—伙伴系统。 来自互联网

5 nurture   

n.养育，照顾，教育；滋养，营养品；vt.养育，给与营养物，教养，扶持

参考例句：

• The tree grows well in his nurture.在他的培育下这棵树长得很好。
• The two sisters had received very different nurture.这俩个姊妹接受过极不同的教育。

6 actively   

adv.积极地，勤奋地

参考例句：

• During this period all the students were actively participating.在这节课中所有的学生都积极参加。
• We are actively intervening to settle a quarrel.我们正在积极调解争执。

7 dreaded   

adj.令人畏惧的；害怕的v.害怕，恐惧，担心( dread的过去式和过去分词)

参考例句：

• The dreaded moment had finally arrived. 可怕的时刻终于来到了。
• He dreaded having to spend Christmas in hospital. 他害怕非得在医院过圣诞节不可。 来自《用法词典》

8 groom   

vt.给（马、狗等）梳毛，照料，使...整洁

参考例句：

• His father was a groom.他父亲曾是个马夫。
• George was already being groomed for the top job.为承担这份高级工作，乔治已在接受专门的培训。