Dialogue A

(A：Operator B：Lin Ping)

A：Operator．How can I help you？

B：Yes．The connection was bad．There was a lot of echo and Icouldn't hear well，will you put me through again？

A：I'm awfully sorry for the trouble．I'll connect you again．

(A few minutes later)

B：Operator．I've just been disconnected from a number．Couldyou…

A：I'm sorry，sir．Could you speak a little louder，please？There'sa bad connection．

B：Yes．I've just been disconnected from a number，and nowthere's no answer．Could you tell me if there's somethingwrong with my phone？

A：What number were you speaking to，sir？

B：2743-1120．

A：Oh，2743-1120．I doubt if it's your phone．We've being a lot oftrouble in that area todny．There may be a fault on line．

B：Oh，I see．

A：I'll tell our engineers about it．Please tell me your name andnumber，I'll call you back soon．

B：My name's Lin Ping and my number's 3512-6762．

(About ten minutes later)

A：(ringing)Hello，is that 3512-6762？

B：Yes，it is．

A：Mr．Lin．We've checked that line，there was a mini fault on it．

The number's ringing for you now．It should be all right thistime．

B：Thank you very much．