新视野大学英语视听说 Unit 7-13

（单词翻译）

B, ask A whether he/she has done something wrong with the Walkman.
  Well, Sir/Miss. What exactly did you do with the Walkman when you got it home?
A, complain and explain the problem.
  Why? I did nothing. I put it some batteries¹ and turned it on, but it just wouldn’t work.
B, offer a suggestion.
   Well, I’m afraid we don’t have any more of these models in stock². Would you mind changing it for another type?
A, ask if you can get a refund³.
  Not if it costs more money. Can I just get my money back?
B, Answer A’s question and make an offer.
  I’m afraid it’s out store policy⁴ that we can only exchange it. But for only twenty dollars more, you can get a new model.
A, give your opinion on B’s offer.
  But that’s what you told me about this model last week!