IV. Speaking Out
MODEL 1 Don’t let it get to you!
Susan: You look so angry. What happened?
Chris: Nothing I’d rather not talk about it. Just don’t ask.
Susan: Come on. Relax. Talk to me.
Chris: All right. This morning I took my car to the garage to check the air conditioner. They only gave it a quick look, refilled it with some Freon, and charged me 300bucks!
Susan: No wonder you’re livid. I’d be mad too if someone ripped me off like that.
Chris: Yeah. And they were rude. They said I didn’t know anything about cars, which I don’t, but they didn’t have to be blunt!
Susan: Sounds like you got a raw deal!
Chris: What’s worse, as I was leaving, I herd then saying, “Don’t trust that guy. He looks broke.” When I heard that, I almost hit the roof.
Susan: Don’t let it get to you. Better ignore them.
Chris: I agree. I did manage to keep my cool.
Susan: Well, the best thing you can do is to file a complaint with the Consumer Protection Agency.
Chris: sounds like a good idea. |