OPAL: Good morning. Mr Ballito's office.

　　MR KOLA: Is Mr Ballito there?

　　OPAL: May I ask who is calling please?

　　MR KOLA: This is Mr Kola from the National Bank.

　　OPAL: Oh, good morning, Mr Kola. I'm afraid Mr Ballito isn't in the office at the moment. Can I help you?

　　MR KOLA: Is that Opal speaking?

　　OPAL: Yes it is.

　　MR KOLA: Oh, Mr Ballito said you would take a message if he wasn't in the office.

　　OPAL: Yes, certainly, Mr Kola.

　　MR KOLA: Well, Mr Ballito phoned me about an hour ago and asked for a reference for one of my shorthand typists, Melita Fagurian. Well, I've looked up her personal file and I have the information you want. Shall I dictate it to you now?

　　OPAL: Oh, yes please. Then I can type it out ready for Mr Ballito when he comes back.

　　MR KOLA: That'll be fine. Are you ready now?

　　OPAL: Yes, I'm ready.

　　MR KOLA: Good. Well. Miss Melita Fagurian, age 19... has worked here for the past two years.

　　MR KOLA: Melita Fagurian has worked here for two years as a shorthand typist. Her attendance has been very good... You know, Opal, she's been absent only once. She was away for three days.I think she had a cold.It wasn't anything serious. Oh, er, have you got that?

　　OPAL: Yes, Mr Kola. I've got Melita Fagurian, 19 years old, worked at the National Bank for two years. Her attendance was very good. In two years she was absent only three days.

　　MR KOLA: Right. She is honest and you can rely on her. She can use a duplicator and calculating machine. She wants to learn as much as possible so that she can get a secretarial job... Have you got all that, Opal?

　　OPAL: Yes, Mr Kola. She's always been punctual, she's honest and reliable. Miss Fagurian can use a duplicator and a calculating machine. And she's ambitious.

　　MR KOLA: Yes, that is the right word for Melita'-- she is "ambitious". Well, is there anything else you want to know, Opal?

　　OPAL: No, I don't think so. Thank you, Mr Kola. Goodbye.

　　MR KOLA: Goodbye.

　　OPAL: Now I'll start by typing Melita's reference. I'd better take an extra copy. Melita Fagurian, age 19, has worked at the National Bank for two years. During this time her attendance and punctuality have been very good. She is honest and reliable. She can use a duplicator and a calculating machine. Her ambition is to be a senior secretary and she will work hard to get the job she wants.

　　MR BALLITO: I'm back, Opal. Are there any messages?

　　OPAL: Yes, Mr Kola rang with the reference for Melita Fagurian.

　　MR BALLITO: Oh good.

　　OPAL: I've typed it out and put it on your desk.

　　MR BALLITO: Thank you. Is it satisfactory?

　　OPAL: Yes, it's very satisfactory.

　　MR BALLITO: Good, then would you write her the usual letter of appointment offering her the job.