【在银行】没有收到银行通知-Not Getting a Bank Statement（打印版）

A: How may I help you?

B: I'm having a problem.

A: What is it?

B: I apparently owe some fees, but I never got the bank statement.

A: I do apologize for that.

B: My fees went up, but I didn't even know I had fees to pay.

A: I see your problem.

B: What are you going to do about it?

A: I will cancel the fees you owe.

B: I don't have to pay any fees?

A: You'll only have to pay the initial fee.

B: That's fine. I appreciate your help.