这里是IBJ银行。我是Claire，我能如何为您效劳呢？

　　B: Oh, hello, yes, erm ... I've just lost my bank stuff.

　　喂，你好，是的，嗯……我刚把我银行的东西给丢了。

　　A: I'm sorry, could you be a little more specific?

　　对不起，请您说得详细一点儿，好吗？

　　B: You know my bank stuff. My card, my book....

　　就是那些银行的东西，我的卡、存折。

　　A: OK, I will have to take some details from you. Could you tell me your name please?

　　好的，我需要一些您的详细资料。请您告诉我您的姓名，好吗？

　　B: Jim Chan. The account's in my name. Is that all you need to know?

　　Jim Chan。账户是以我的名字开的。这是不是你要的全部信息？

　　A: Not quite, Sir. We will need to also know the account number, the deposited amount and your PIN number. You will also have to come in and fill out some forms.

　　还不够，先生。我们还需要知道账号、存款金额和您的密码。您还得来一趟，填一些表格。