A: May I help you?
B: I have a problem.
A: What’s your problem?
B: I owe fees, but a bank statement never came in the mail about it.
A: I apologize for the inconvenience.
B: I have no idea about the fee, so my fees went up.
A: I understand your problem.
B: Will you be able to solve my problem?
A: I’m going to cancel the fees you owe.
B: So, I don’t have to pay any of it?
A: The initial fee still must be paid.
B: That’s fabulous. Thank you very much.
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