A: I have a problem with my cable.
B: What about it?
A: My cable has been out for the past week or so.
B: The cable is down right now. I am very sorry.
A: When will it be working again?
B: It should be back on in the next couple of days.
A: Do I still have to pay for the cable?
B: We're going to give you a credit while the cable is down.
A: So, I don't have to pay for it?
B: No, not until your cable comes back on.
A: Okay, thanks for everything.
B: You're welcome, and I apologize for the inconvenience.
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