This Business English Podcast lesson is the first in a series of shows that will follow an employee of a manufacturing company on a training trip to the U.S. Over the series, well practice many situations that will be useful for you on your business...
This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. 这是2节商务播客课程的第2节，涉及到处理愤怒顾客...
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit...
This is the second in our two-part Business English Pod series on strategically using vague language. Last time we covered being vague to make a polite excuse or to avoid sounding arrogant. We saw how you can use vague language to create flexibility....
Today is the first in a two-part Business English Podcast lesson on using vague language. Vague means not clearly defined. For example, if you ask someone what time it is and they say About 7 or so, they are being vague. There are lots of reasons to...
This is the first in a two-part Business English Podcast lesson on softening negative replies saying no politely. 这是有关缓和否定回答2节课中的第一节也就是委婉地说不。 No is one of the strongest words in any language. Becaus...
This is the second in a two-part Business English Podcast lesson on softening negative replies. Last time you worked on softening negative replies in conversation to keep the atmosphere friendly and cooperative. Also, you practiced refusing an offer...
This is the last in our three-part Business English Podcast series on cold calling. In todays lesson, youll learn how to deal with several typical kinds of objections that a potential customer might raise. 这是关于无约电话的三节课中的最后...
This is the second in our three-part Business English Podcast lesson on a useful telephone and sales skill: cold calling. 这节课是三节课中的第二部分，将学习有用的电话销售技巧：打无约电话。 You can always make yourself...
Todays lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means not asked for. So cold calling is the skill of making a sales call to someone who is not...
