ON THE JOB: FACING BUSINESS CHALLENGES AT BLACK DECKER Power- Tool Maker Has a Remodeling Project of Its Own Nolan Archibald had a bit of a mess on his hands. He had recently been promoted to chairman...
13 Product and pricing decisions ON THE JOB: FACING A BUSINESS CHALLENGE AT STARBUCKS Brewing Up Success Nationwide Have you had your coffee yet today? If so, did you open a can of Folgers and brew it...
12 Marketing and Customer Satisfaction Facing Business Challenges at She’s Florists Profiting from a Bunch of Data With only $500 in their pockets, Helen and Marty Shih (pronounced "she") came to th...
Employee-Management Relations Facing Business Challenges at Saturn Negotiating a Radically New Contract Richard LeFauve of General Motors and Donald Ephlin of the United Auto Workers (UAW) had been ad...
Human Resources Management Facing Business Challenges at Johnson Johnson Does a healthier work force translate into healthier profits? This was one of the key issues facing Johnson Johnson CEO Ralph S...
Facing Business Challenges at Hallmark Cards Sending the Right Message to Employees One of Hallmark's sympathy cards reads "Please remember that winter's darkness emerges into spring." Given the troub...
Production of Quality Goods and Service Facing Business Challenges at Harley-Davidson Staying on the Road to Higher Sales When Japanese manufacturers began selling heavyweight motorcycles in the Unite...
Organization, Teamwork, and Communication Facing Business Challenges At Lexmark International From IBM to Independence How do you build a new, independent organization after years of control by a giga...