Hello, this is Anna speaking from Tip Top Trading, I want some imperial lemon sized luxury boxes. 你好，我是Tip Top Trading的安娜，我想要一些装皇家柠檬的豪华礼盒。 ...What? 怎么了？ Let's make this order a bit more polite...
Welcome to the offices of Tip Top Trading... 欢迎来到Tip Top Trading办公室 Anna, are you going to answer that? 安娜，你到底接不接电话？ Er, well, no. It's stopped now anyway. 不，总之它会停的。 ....where Anna is behaving s...
I'm afraid it's against company policy to have non business lunches with people. 我恐怕这违反了公司的规定，我不能和客户进行非商业的午餐。 Really? Oh how tedious! 真的吗？多么烦人！ It wouldn't be 这不 Pardon? 什么...
Here's one. 给你这个。 Thanks. Okay, I'm listening Tom. 谢谢，好的，我洗耳恭听了，汤姆。 Okay. Say: go... go... ...away...Slimy Limey. 好的。说走 走 开，假惺惺的Limey。 Go away Slimy Limey. Are you sure? 走开，假惺...
Hello! You're joining us again after Anna's call from Mr Lime he asked her to lunch, remember. 你们好！在安娜接到Lime先生的电话后，我们又见面了。记得他邀请安娜共进午餐吗？ Now Anna and Denise are flapping. 现在安娜...
Well Anna! Mr Lime eh? 安娜！Lime先生吗？ Oh dear Denise, I think I need a bit more help from you. 亲爱的，丹尼斯，我想我需要你再给我一点帮助。 He wants to talk about personnelpeople, staffing 他想跟我讨论人事部人...
That's okay, I'll try again later. 没问题，我过会儿再打来。 Okay. Thank you for calling, goodbye. 好的，谢谢你的来电，再见。 Excellent! Oh! 太棒了。 How did you call me without dialling? 你是怎么不拨号就能给我打...
Good. Now, when the person has introduced themself this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? 很好。现在，当一个人介绍她自己说我是史密斯女士或其他什么时，你要说：你好，史密斯女士，...
Yes? 什么事？ Stop! That's all wrong. 停下！大错特错。 I'm going to call you again. This time 我再打给你，这次 Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun! 你们好。我们正在...
Anna? Is everything all right? Yes. 安娜？一些都还好吗？ 是的。 What's the matter? 怎么了？ Paul says I need to w w w work on my telephone manner. 保罗说我需要改进我的电话谈话技巧。 Well I was a bit concerned about i...
