This is the second in a two-part Business English Podcast series on handling angry customers on the telephone. In todays show well be looking at how to resolve the customers complaint. First a quick review: In part one we learned the first three step...
Good customer service is essential to success in any industry, but it is particularly important in the service and hospitality sector. Hospitality means treating guests well; and here, were talking specifically about hotels. Because service is so vit...
[00:00.00]Unit 7 Complaints [00:04.41]While you listen [00:10.27]You are going to hear someone talking about a weekend away at a hotel. [00:16.14]So,how was York,then? [00:21.29]Oh,it was good,We had a great weekend,It's brilliant place to spend a fe...
