Everyone likes to get good customer service, but we dont always get it. In this episode, we talk about tipping (where, when, and how much), and about how to handle a situation when the service was not so good. Harp and Maura also share their own pers...
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, were going to talk how to deal with problems with the caller, which are of course much harder to handle!...
Any customer who buys pork can get a 15,000-yuan insurance policy(保险单), no matter how much they buy. Even when they ask for a slice of pork, they can also get the insurance.Gu Linlin is manager of a grocery store in Sichuan, southwest China. He...
An Australian restaurateur fed up with the waste left by diners has ordered her customers to eat everything on their plates for the sake of the earth or pay a penalty fee。 Chef Yukako Ichikawa has introduced a 30 percent discount for diners who eat...
Elementary - Difficult Customer A: Good evening. My name is Fabio, Ill be yourwaiter for tonight. May I take your order? B: No, Im still working on it. This menu is not even in English. Whats good here? A: For you sir, I would recommend spaghetti and...
Simon got a monthly bill that he didnt like. His Internet service provider, Wink, automatically withdrew $15 from his checking account each month. This was called direct payment. It made things simpler for him because it meant one less check to write...
Hollywood Studios Are Hot Customers 2 Crunch time When crunch time came with the production of Shrek 2 , DreamWorks tapped all of its 1,000 computers. But that wasn’t enough. So it plugged into HP’...
Hollywood Studios Are Hot Customers By Dean Takahashi / 2004 San Jose Mercury News, Knight Ridder Newspapers. Distributed by Tribune Media Service Hewlett-Packrd (HP) is striving to become the king of...
Lesson 31 Text A A Difficult Customer Dolores works in a shop selling gramophone records. One afternoon a middle-aged woman came in, sat on a stool in front of the counter, and smiled at her brightly....
