英语口语王 想说就说（四）27

　　Section 7. Dealing¹ with customer complaints² 处理客户抱怨
- Hello, Is this EYG computers? 喂，这里是EYG电脑公司吗？
- Yeas, It is. Sewen jes speaking. How can I help? 是的，我是Sewen jes。有什么
我可以为你服务？
- Actually, I'm calling to complain about your service. The computer I bought
last week is fauilty. 实际上，我是打电话抱怨你们的产品的。我上星期买的电脑是假
次品。
- Oh, I'm sorry to hear that, sir. What exactly is problem? 噢，先生，真是抱歉
是什么问题呢？
- Well, basicly，It doesn't work. It doesn't even start probably .这个嘛，基本
上根本不能用，连开机都有问题。。
- Oh, dear! I'll do well I can . 噢，天哪！我会尽量帮你处理。
详细解说：
1. Sewen jes speaking. 我是Sewen jes。
2. I'm calling to complain about your service. 我是打电话抱怨你们的产品的。
补充例句：
I'm just calling to say "Hello". 我只是打电话说声“嗨”。
I'm calling to ask you about the party on Sunday. 我是打电话来问关于星期日舞会
的事情。
3．The computer I bought last week is fauilty. 我上星期买的电脑是假次品。
补充例句：
I think there is fauilty wire somewhere. 我想什么地方线路有毛病。
关联用语：
The camera I bought was over price. 照相机卖我太贵了。
I was over charge. 我被削了。
It turn out to be a pice of jam.
4. I'm sorry to hear that. 真是抱歉。
同义词句：
I'm so sorry about that. 真是抱歉。
That's terrible! 真是糟糕！
5. It doesn't work. 不能用。
补充例句：
Does this light work? 这灯能用吗？
6. It doesn't even start probably. 连开机都有问题。
补充例句：
I can not start my car. 我车子不能发动。
You have to press start button to start fax machine. 你要按启动键开始传真。
7. Oh, dear! 噢，天哪！
补充例句：
Oh, My God! 噢，天哪！
God! 天哪！
8. I'll do well I can. 我会尽量帮你处理。
进阶用语：
I'll see what I can do. 我会帮你处理。
I'll look at this immediately. 我会马上请人处理。
I'll get someone on this right away. 我会马上请人处理。

1 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

2 complaints   

抱怨( complaint的名词复数 )； 诉苦； 投诉； 疾病

参考例句：

• a litany of complaints 喋喋不休的抱怨
• The company had received complaints both verbally and in writing. 这家公司收到了口头和书面的投诉。