[00:00.60]Exercise 7 Listen to a radio programme
[00:04.46]about how to resolve conflicts.
[00:06.95]Complete the sentences with the correct ending:
[00:09.80]a, b or c.
[00:12.96]Good afternoon.
[00:14.11]Today in Life Skills we're going to look
[00:15.66]at confilict,and how to resolve it.
[00:18.06]We have in the studio Dr Katherine Maguire,
[00:20.25]from Cambridge University.
[00:21.50]Good afternoon, Dr Maguire.
[00:22.80]Good afternoon.
[00:23.90]Dr Maguire,in your opinion,
[00:25.53]what is the best way of dealing with conflict-
[00:27.30]of resolving conflict situations?
[00:29.58]Well, there are various possible options.
[00:31.89]The first option is to respond to aggression
[00:34.61]with more aggression.
[00:36.30]This is the worst way of handing conflict,
[00:38.32]because the situation gets worse
[00:40.32]and can become violent.
[00:42.35]Unfortunately, it is one of the most common
[00:44.24]ways of reacting to conflict.
[00:45.95]Mm, that's true.
[00:46.97]Another way which is not very effective
[00:49.06]is withdrawal.
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