白领口语应急80主题 朝九晚五25 商务电话

25．商务电话

常用应急场景

范例一：We have two Smiths

Thank you for calling ABC Company, may I help you?

I’m Liu Yi. I’d like to speak to Mr. Smith.

Sorry, we have two Smiths, Robert Smith and James Smith, which one would you like to speak to?

I’d like to speak with Mr. Robert Smith.

He is on the line.

范例二：Unable to reach

May I speak to Mr. Smith?

He is at the warehouse¹ this morning.

What time do you expect him back?

Sorry, I have no idea. You can call him there if you like.

Ok, I have the number. Bye!

范例三：Bad connection

Is Mr. Thomas there, please?

Sorry, I can’t hear you. Could you please speak up a little?

I said, is Mr. Thomas there?

Pardon?

The line is bad. Don’t hang up please. I’ll have the call transferred² to another line.

范例四：Leaving a message

May I speak to Mr. Thomas?

Unfortunately, he has left for the day.

I hate to trouble of you. But it is urgent³. Please leave this message into him

I’ll make sure he gets the message.

范例五：Are you free to talk?

Hello.

Hi, Lucy, are you free to talk?

Not really, I’m in a meeting. Can I call you back in… say… 15 minutes?

Sure, speak to you later. It isn’t urgent. Maybe it is easier if I send you an e-mail.

Ok, I’ll look out for it. Sorry, I can’t talk now. Bye.

1 warehouse   

n.仓库；vt.存入仓库

参考例句：

• We freighted the goods to the warehouse by truck.我们用卡车把货物运到仓库。
• The manager wants to clear off the old stocks in the warehouse.经理想把仓库里积压的存货处理掉。

2 transferred   

转移，迁移( transfer的过去式和过去分词 )； 转让； 转移（感情）； 改变

参考例句：

• The remaining twenty patients were transferred to another hospital. 其余的二十名病人被转送到另一家医院去了。
• The farm has been transferred from father to son for generations. 这农场由父亲传给儿子，已传了好几代。

3 urgent   

a.紧急的，急迫的，紧要的

参考例句：

• He asked to see the manager for something urgent. 他有急事求见经理。
• A part of this urgent task was allotted to us. 这项紧急任务的一部分分给了我们。