英语 英语 日语 日语 韩语 韩语 法语 法语 德语 德语 西班牙语 西班牙语 意大利语 意大利语 阿拉伯语 阿拉伯语 葡萄牙语 葡萄牙语 越南语 越南语 俄语 俄语 芬兰语 芬兰语 泰语 泰语 泰语 丹麦语 泰语 对外汉语

2012年ESL之商务英语 27 Training Salespeople

时间:2014-08-28 06:49来源:互联网 提供网友:nan   字体: [ ]
特别声明:本栏目内容均从网络收集或者网友提供,供仅参考试用,我们无法保证内容完整和正确。如果资料损害了您的权益,请与站长联系,我们将及时删除并致以歉意。
    (单词翻译:双击或拖选)

 

Training Salespeople 

Our company brought in a consultant1 to do sales training for our store. For some reason, we’d been getting some complaints from customers. 

Consultant: My job in this training is to help your store improve its customer satisfaction, so that it can attract and retain more customers. When you interact with customers, you represent this store. It is very important that, from the get-go, customers are greeted in a friendly and positive way. 

Employee: Sometimes, people are really rude. They don’t even say “hello” back. 

Consultant: That may be true, but it’s still your job to make them feel welcomed. Each customer should feel that a salesperson2 is attentive3 and trying to meet their needs. 

Employee: Some of them don’t even know what they want. They wander around and waste our time. 

Consultant: Part of your job is to help them define their needs, offer them options, and lead them to a decision. I know that you’re not working on commission, but this is a very important part of your job. 

Employee: You mean I have to hold their hand the whole time they’re in the store? Who am I, their mother? 

Consultant: I can see that we have a lot of work to do. Let’s get started. 

 

Script by Dr. Lucy Tse 


点击收听单词发音收听单词发音  

1 consultant 2v0zp3     
n.顾问;会诊医师,专科医生
参考例句:
  • He is a consultant on law affairs to the mayor.他是市长的一个法律顾问。
  • Originally,Gar had agreed to come up as a consultant.原来,加尔只答应来充当我们的顾问。
2 salesperson 7Yoxa     
n.售货员,营业员,店员
参考例句:
  • A salesperson works in a shop.售货员在商店工作。
  • Vanessa is a salesperson in a woman's wear department.凡妮莎是女装部的售货员。
3 attentive pOKyB     
adj.注意的,专心的;关心(别人)的,殷勤的
参考例句:
  • She was very attentive to her guests.她对客人招待得十分周到。
  • The speaker likes to have an attentive audience.演讲者喜欢注意力集中的听众。
本文本内容来源于互联网抓取和网友提交,仅供参考,部分栏目没有内容,如果您有更合适的内容,欢迎点击提交分享给大家。
------分隔线----------------------------
TAG标签:   ESL  ESL英语  商务英语
顶一下
(1)
100%
踩一下
(0)
0%
最新评论 查看所有评论
发表评论 查看所有评论
请自觉遵守互联网相关的政策法规,严禁发布色情、暴力、反动的言论。
评价:
表情:
验证码:
听力搜索
推荐频道
论坛新贴