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人人说英语初级31

时间:2008-10-30 07:57来源:互联网 提供网友:河水清清   字体: [ ]
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  Unit 31 Making a complaint
Conversation 1
Key words and phrases
soup
hate
complain
salty
manager
take care of
Waitress:Yes,sir?
Customer:I hate to complain,but this soup is too salty.
Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.
Conversation 2
Key words and phrases
air-conditioner
work
fix
get it fixed1
Guest:Miss,the air-conditioaner in my room doesn't work.
Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.
Conversation 3
Key words and phrases
sweater
return
wrong
run
neck
change
Customer:I'm afraid I have to return this sweater.
Shop Assistant:May I ask if there's anything wrong with it?
Customer:You see,there is a run at the neck.
Shop Assistant:Oh,sorry.But do you want to change it for another one?
Customer:No,thank you.
Additional useful expressions
Vocabulary
mistake
international
call
quiet
refund2
receipt
be supposed to
ridiculous
sign
Hou much longer do we have to wait?
I have a complaint to make.
This isn't what I ordered.
Look,there is a mistake.I didn't make any international calls.
Can't you be quiet please?
I want a refund.This is the receipt.
I've had enough of it.
Who's supposed to take care of it?
This is ridiculous!
Don't you see the no-smoking sign?


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1 fixed JsKzzj     
adj.固定的,不变的,准备好的;(计算机)固定的
参考例句:
  • Have you two fixed on a date for the wedding yet?你们俩选定婚期了吗?
  • Once the aim is fixed,we should not change it arbitrarily.目标一旦确定,我们就不应该随意改变。
2 refund WkvzPB     
v.退还,偿还;n.归还,偿还额,退款
参考例句:
  • They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
  • We'll refund your money if you aren't satisfied.你若不满意,我们愿意退款给你。
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TAG标签:   说英语  初级
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