人人说英语初级31

　　Unit 31 Making a complaint
Conversation 1
Key words and phrases
soup
hate
complain
salty
manager
take care of
Waitress:Yes,sir?
Customer:I hate to complain,but this soup is too salty.
Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.
Conversation 2
Key words and phrases
air-conditioner
work
fix
get it fixed¹
Guest:Miss,the air-conditioaner in my room doesn't work.
Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.
Conversation 3
Key words and phrases
sweater
return
wrong
run
neck
change
Customer:I'm afraid I have to return this sweater.
Shop Assistant:May I ask if there's anything wrong with it?
Customer:You see,there is a run at the neck.
Shop Assistant:Oh,sorry.But do you want to change it for another one?
Customer:No,thank you.
Additional useful expressions
Vocabulary
mistake
international
call
quiet
refund²
receipt
be supposed to
ridiculous
sign
Hou much longer do we have to wait?
I have a complaint to make.
This isn't what I ordered.
Look,there is a mistake.I didn't make any international calls.
Can't you be quiet please?
I want a refund.This is the receipt.
I've had enough of it.
Who's supposed to take care of it?
This is ridiculous!
Don't you see the no-smoking sign?

1 fixed   

adj.固定的，不变的，准备好的；(计算机)固定的

参考例句：

• Have you two fixed on a date for the wedding yet?你们俩选定婚期了吗？
• Once the aim is fixed,we should not change it arbitrarily.目标一旦确定，我们就不应该随意改变。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。