人人说英语初级31(在线收听

  Unit 31 Making a complaint
  Conversation 1
  Key words and phrases
  soup
  hate
  complain
  salty
  manager
  take care of
  Waitress:Yes,sir?
  Customer:I hate to complain,but this soup is too salty.
  Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.
  Conversation 2
  Key words and phrases
  air-conditioner
  work
  fix
  get it fixed
  Guest:Miss,the air-conditioaner in my room doesn't work.
  Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.
  Conversation 3
  Key words and phrases
  sweater
  return
  wrong
  run
  neck
  change
  Customer:I'm afraid I have to return this sweater.
  Shop Assistant:May I ask if there's anything wrong with it?
  Customer:You see,there is a run at the neck.
  Shop Assistant:Oh,sorry.But do you want to change it for another one?
  Customer:No,thank you.
  Additional useful expressions
  Vocabulary
  mistake
  international
  call
  quiet
  refund
  receipt
  be supposed to
  ridiculous
  sign
  Hou much longer do we have to wait?
  I have a complaint to make.
  This isn't what I ordered.
  Look,there is a mistake.I didn't make any international calls.
  Can't you be quiet please?
  I want a refund.This is the receipt.
  I've had enough of it.
  Who's supposed to take care of it?
  This is ridiculous!
  Don't you see the no-smoking sign?

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