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新东方商务口语[22]:Complaint 抱怨

时间:2010-03-05 03:23来源:互联网 提供网友:nibobohao   字体: [ ]
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    (单词翻译:双击或拖选)

Hotel 旅馆

6. Complaint 抱怨

Hotel Manager: I’m Miss Sherman. What seems to be the problem?
我是Sherman小姐,有什么问题吗?
Guest: Well, apparently1 I’ve run up quite a bill. I was under the impression that the Junior Executive2 Holiday Package only cost 250 dollars per night. I’ve just been informed that it’s actually 500 dollars per night.
我的住宿费算多了。我原以为“初级经理人员假日打包服务”只需要每晚二百五十美元,可前台告诉我要五百元一晚。

Hotel Manager: That’s true. For the Junior Executive Room … three nights … yes, your bill should be $1,500
是的。初级经理人员假日打包服务……三个晚上……没错,您应该付一千五百美元。
Guest: But I definitely was led to believe that a three-night stay would be $750.
但是根据广告,我真的以为是三个晚上七百五十美元。

Hotel Manager: The advertised rate is based on double occupancy.
广告上所说的价格是按两个人一间房算的。
Guest: When I booked the room, your staff didn’t mention this. And the brochure and your promotional mailings do not mention that.
我订房间的时候,你们的职员可没有告诉我这个。你们的宣传册子和推销邮件也都没有说明这一点。

Hotel Manager: Are you quite sure?
是吗?
Guest: Yes. Have a look.
没错,可以看一看。

Hotel Manager: I see. I had no idea our advertising3 was so misleading. It is here, but it’s in the fine print on the last page.
我没想到我们的广告会对您起误导作用。在这里,它在最后一页的小号字体中。
Guest: Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.
你能按宣传价格给我结账吗

Hotel Manager: Normally I couldn’t do that. But under the circumstances, I’ll see what I can arrange. Customer satisfaction is our primary aim.
通常是不允许的但是这种情况下,我可以试试看。让顾客满意是我们的首要目标。
Guest: Thank you.
谢谢。

promotional mailings 广告信(或邮寄的广告传单)
misleading 误导
fine print 小号字体
advertised rate 广告宣传中的价格
Customer satisfaction 顾客满意


点击收听单词发音收听单词发音  

1 apparently tMmyQ     
adv.显然地;表面上,似乎
参考例句:
  • An apparently blind alley leads suddenly into an open space.山穷水尽,豁然开朗。
  • He was apparently much surprised at the news.他对那个消息显然感到十分惊异。
2 executive Ymlxs     
adj.执行的,行政的;n.执行者,行政官,经理
参考例句:
  • A good executive usually gets on well with people.一个好的高级管理人员通常与人们相处得很好。
  • He is a man of great executive ability.他是个具有极高管理能力的人。
3 advertising 1zjzi3     
n.广告业;广告活动 a.广告的;广告业务的
参考例句:
  • Can you give me any advice on getting into advertising? 你能指点我如何涉足广告业吗?
  • The advertising campaign is aimed primarily at young people. 这个广告宣传运动主要是针对年轻人的。
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