购物英语对话-Returning a Defective Item(2)

A: How can I help you today?
B: I am returning something that I bought yesterday.
A: What would you like to return?
B: I'm returning a cellphone.
A: Was there somethinig wrong with it?
B: It's defective¹.
A: What isn't working on it?
B: It keeps turning off on it's own.
A: Alright, do you have the receipt?
B: I have it right here.
A: I'm going to take care of this and refund² your money.
B: Thanks for your help.
 

1 defective   

adj.有毛病的，有问题的，有瑕疵的

参考例句：

• The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。
• If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷， 顾客有权索赔。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。