销售人员常用电话英语用语

 　销售人员常用电话英语用语

　　Using the Telephone

　　Making telephone calls is an important part a secretary‘‘s work. When Mr Shelli wants to speak to someone on the telephone， Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

　　MR SHELLI： I‘‘d like to speak to Mr Kola of the National Bank， would you get him on the phone，please？

　　MARIA： Certainly， I‘‘ll do it at once， Mr Shelli. Now what‘‘s Mr Kola‘‘s number？ Ah，here it is ... five， three， zero，double six.

　　ROSE： Switchboard， can I help you？

　　MARIA： Good morning， Rose. Maria here.Could I have an outside line，please？

　　Good morning， Rose. Maria here.Could I have an outside line，please？

　　ROSE： Oh， hello， Maria. Hold the line a moment.

　　There you are， you‘‘ve an outside line now， you can hear the dialling tone¹.

　　MARIA： Thank you. Five， three， zero， six， six.

　　Thank you. Five， three， zero， six， six.

　　2ND OPERATOR²： National Bank.Good morning，can I help you？

　　MARIA： Good morning， would you put me through to Mr Kola please？

　　Good morning， would you put me through to Mr Kola please？

　　2ND OPERATOR： MR Kola？ Certainly. Who‘‘s calling him？

　　MARIA：Mr Shelli of Modern Office Limited would like to speak to him.

　　2ND OPERATOR： Thank you. Hold the line， please.

　　MR KOLA： Kola speaking.

　　2ND OPERATOR： Good morning， Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited.

　　MR KOLA： Thank you， Operator， put him through， please.

　　MARIA： Mr Kola？

　　Mr Kola？

　　MR KOLA： Kola speaking.

　　MARIA：Oh， good morning， Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I‘‘ll hand you over. Mr Shelli？

　　MR SHELLI： Yes？

　　MARIA： Mr Kola‘‘s on the line now， Mr Shelli. Will you take it in here please？

　　Mr Kola‘‘s on the line now， Mr Shelli. Will you take it in here please？

　　MR SHELLI：Thank you Maria. Hello， is that Mr Kola？

　　MR KOLA： Good morning， Mr Shelli.

　　MR SHELLI： Ah， good morning， Mr Kola， how are you？

　　Ah， good morning， Mr Kola， how are you？

　　MR KOLA： Fine， thanks， and you？

　　MR SHELLI： Very well， thank you.

　　Very well， thank you.

　　MR KOLA： I‘‘m glad to hear it. Well， what can I do for you， Mr Shelli？

　　MR SHELLI： Well， I‘‘m going to Europe next week and I‘‘d like some travellers³ cheques. 7，000 dollars say…

　　Well， I‘‘m going to Europe next week and I‘‘d like some travellers cheques. 7，000 dollars say…

　　MR KOLA： 7，000 dollars. Yes certainly I can fix that for you. So you‘‘re going to Europe， are you？

　　注释：

　　☆switchboard交换机、总机

　　☆an outside line外线

　　☆dialling tone电话的拨号音

　　☆travellers‘‘cheques旅行支票

　　☆to fix办理、解决

　　☆to book a call预约电话

　　☆international operator国际电话话务员

　　☆a personal call受话人直接通话的电话

1 tone   

n.语气，音调，气度，色调；vt.（up）增强

参考例句：

• There was a tone of mockery in his voice.他说话的语气含有嘲笑的意味。
• Holmes used an informal,chatty tone in his essays.霍姆斯在文章中语气轻松随便。

2 operator   

n.（机器、设备等的）操作员；电话接线员

参考例句：

• He is a computer operator.他是个电脑操作员。
• The telephone operator connected us.话务员给我们接通了电话。

3 travellers   

n.旅行者( traveller的名词复数 )；旅游者；旅客；游客

参考例句：

• The unusually heavy rainfall was an ill omen for the travellers. 异乎寻常的大雨是旅行者的不祥之兆。 来自《简明英汉词典》
• The travellers looked weather-beaten, there was little spit and polish. 旅客们满面风尘，仪容不整。 来自《简明英汉词典》