A: How may I help you?
B: I would like to return an item.
A: What are you returning?
B: I want to return this cellphone.
A: Is there a problem?
B: It's broken.
A: What exactly is wrong with it?
B: The phone turns off by itself.
A: That's fine, but do you have your receipt with you?
B: Yes, here it is.
A: I'll refund your money right now.
B: Thank you so much.
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