VOA 商务英语 lesson29（在线收听）

Dialog 1:
Menu
F: This is a good place to see customer service in action.
M: This is a coffee shop, I run a department store.
F: service is service, whether you’re selling sandwiches or dresses.
M: ready to order?
F: we don't have menus.
M: Hang on, I’ll be back.
F:We ‘ve been here for 10 minutes and no menus, Let's get out of here.
M: not satisfied with the service? take your business elsewhere.
Q: what do they want?
A: menus/good service.
Dialog 2:
M: Let’s hope the service in this coffee shop is better.
F: If not, there is another one across the street.
F: Hi, how are you today?
F: fine, thinks, what’s good today.(今天有什么好吃的)
F: everything is good here, what are you in the mood for ?(现在你喜欢什么——
F: I think a sandwich.
F: there is a special sandwich menu on the wall.
M: Can I have my sandwich on toasted bread?（烤面包）
F: Of course, you can have it anyway you want it.
Q: what will they order?
A:sandwich
Dialog 3:
F: see the difference between the two service?
M: like night and day.(截然相反)
F: at the first coffee shop, we are an intrusion.--intruder
M: and at this coffee shop, we are valued customers.
F: that’s what customers want to be . A valued one.
M: the customer is king.
F: the customer is always right.
M: maybe better customer service is the answer to my problem.
Q: who is always right?
A:the customer.
Small talk:( 表示同意)
――without doubt/we certainly are/absolutely.
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