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VOA 商务英语 lesson29

时间:2005-05-03 16:00来源:互联网 提供网友:happy1979   字体: [ ]
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    (单词翻译:双击或拖选)
Dialog1 1:
Menu
F: This is a good place to see customer service in action.
M: This is a coffee shop, I run a department store.
F: service is service, whether you’re selling sandwiches or dresses.
M: ready to order?
F: we don't have menus.
M: Hang on, I’ll be back.
F:We ‘ve been here for 10 minutes and no menus, Let's get out of here.
M: not satisfied2 with the service? take your business elsewhere3.
Q: what do they want?
A: menus/good service.
Dialog 2:
M: Let’s hope the service in this coffee shop is better.
F: If not, there is another one across the street.
F: Hi, how are you today?
F: fine, thinks, what’s good today.(今天有什么好吃的)
F: everything is good here, what are you in the mood for ?(现在你喜欢什么——
F: I think a sandwich.
F: there is a special sandwich menu on the wall.
M: Can I have my sandwich on toasted bread?(烤面包)
F: Of course, you can have it anyway you want it.
Q: what will they order?
A:sandwich
Dialog 3:
F: see the difference between the two service?
M: like night and day.(截然相反)
F: at the first coffee shop, we are an intrusion.--intruder
M: and at this coffee shop, we are valued customers.
F: that’s what customers want to be . A valued one.
M: the customer is king.
F: the customer is always right.
M: maybe better customer service is the answer to my problem.
Q: who is always right?
A:the customer.
Small talk:( 表示同意)
――without doubt/we certainly are/absolutely.

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1 dialog IvtxH     
n.对话,对白
参考例句:
  • At last there can be a reasonable dialog between our two governments.我们两国最后终于能理智地进行对话了。
  • Address every primary view and dialog possible.要尽可能考虑到所有主要的视图和对话。
2 satisfied YjLzFT     
adj.满意的,满足的;清偿过的;确信的,毫无疑问的v.使满意( satisfy的过去式和过去分词)
参考例句:
  • She's never satisfied with what she's got. 她对自己的所得从不感到满足。
  • He had a self-satisfied smirk on his face. 他脸上挂着得意扬扬的笑容。
3 elsewhere Zq8xS     
adv.在别处,到别处
参考例句:
  • Our favourite restaurant was full so we had to go elsewhere.我们最喜欢去的那家饭店客满了,因此不得不改去别处。
  • I have half a mind to move elsewhere.我有点想搬到别处去。
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TAG标签:   voa  商务英语  voa  商务英语
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