商务口语:怎样面对生气的客户(在线收听

   星级典句:

  第一句:What's the matter?
  怎么了?
  A: Look! I've had enough.
  听着!我受够了!
  B: What's the matter?
  怎么了?
  A: If you can't get this straightened out, I'm going to a different firm!
  如果你们解决不了这个问题,我就要去找另一家公司了!
  第二句:I understand why you're angry, and believe me, we are doing everything in our power to work this out.
  我理解您恼火的原因。请相信我,我们正尽一切所能解决这个问题。
  A: I understand why you're angry, and believe me, we are doing everything in our power to work this out.
  我理解您恼火的原因。请相信我,我们正尽一切所能解决这个问题。
  B: Well, obviously, what you're doing is not good enough!
  可是,很明显,你们所做的还远远不够!
  A: If you could just give us a few more days, we should be able to get this problem ironed out.
  如果你能给我们几天时间,我们一定能把这个问题解决好的。
  客户,就是帮助企业销售产品、为企业赚钱的人。我们开展客户管理的实质就是如何有效地运营客户这些资金,对它进行开发、维护、运用并使其增值。
  其他表达法:
  Could you tell me what the problem is, please?
  您能告诉我是什么问题吗?
  We will inform you of our decision as soon as possible.
  我们会尽快通知我们的决定。
  原文地址:http://www.tingroom.com/lesson/ttswky/215156.html