商务口语：怎样面对生气的客户

 　　星级典句：

　　第一句：What's the matter?

　　怎么了？

　　A: Look! I've had enough.

　　听着！我受够了！

　　B: What's the matter?

　　怎么了？

　　A: If you can't get this straightened out, I'm going to a different firm!

　　如果你们解决不了这个问题，我就要去找另一家公司了！

　　第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.

　　我理解您恼火的原因。请相信我，我们正尽一切所能解决这个问题。

　　A: I understand why you're angry, and believe me, we are doing everything in our power to work this out.

　　我理解您恼火的原因。请相信我，我们正尽一切所能解决这个问题。

　　B: Well, obviously¹, what you're doing is not good enough!

　　可是，很明显，你们所做的还远远不够！

　　A: If you could just give us a few more days, we should be able to get this problem ironed² out.

　　如果你能给我们几天时间，我们一定能把这个问题解决好的。

　　客户，就是帮助企业销售产品、为企业赚钱的人。我们开展客户管理的实质就是如何有效地运营客户这些资金，对它进行开发、维护、运用并使其增值。

　　其他表达法：

　　Could you tell me what the problem is, please?

　　您能告诉我是什么问题吗？

　　We will inform you of our decision as soon as possible.

　　我们会尽快通知我们的决定。

1 obviously   

adv.显然；明白地

参考例句：

• Obviously they were putting him to a severe test.显然他们是在给他以严峻的考验。
• Obviously he was lying.显然他是在撒谎。

2 ironed   

v.熨平( iron的过去式和过去分词 )；用鱼叉叉（鱼）；用铁铸成；给…加铁具（以使牢固）

参考例句：

• The bank manager has ironed out all my worries about money. 银行经理消除了我对钱款的忧虑。 来自《简明英汉词典》
• She ironed out all the creases in the shirt. 她熨平了衬衣上的所有皱褶。 来自《简明英汉词典》