complaint and claim 申诉及索赔（在线收听） |
COMPLAINT AND CLAIM Introduction In international business, claims do not happen in every transaction but often occur. Sometimes when the loss is not serious, the party suffered the loss may not lodge a claim for compensation. In stead he writes a complaint to call the other party's attention to avoiding this matter happening again. Claims are usually raised by buyers for great loss, for example: loss caused by non-delivery or delay of delivery, short weight or shortage of quantity, inferior quality and improper packing, breach of contract, etc. However, sellers may also raise claims against buyer for non-establishment of L/C or breach of contract, etc. Specimen Letters Ⅰ. Complaint 1. Complaint of Wrong Goods Delivered Dear Sir, (Our Order No.145) We duly received the documents and took delivery of the goods on arrival of the s/s "Lucky" at Shanghai. Unfortunately when we opened this case we found it contained completely different articles, and we can only presume that a mistake was made and the contents of this case were for another order. As we need the articles we ordered to complete deliveries to our own customers, we must ask you to arrange for the despatch of replacements at once. We attach a list of the contents of case No.1-92, and shall be glad if you will check this with our order and the copy of your invoice. In the meantime, we are holding the above-mentioned case at your disposal. Please let us know what you wish us to do with it. Yours faithfully, (Reply) (Your Order No.145 per s/s "Lucky") Thank you for your letter of … We were glad to know that the consignment was delivered promptly, but it was with great regret that we heard case No.1-92 did not contain the goods you ordered. On going into the matter we find that a mistake was indeed made in packing, through a confusion of number, and we have arranged for the right goods to be despatched to you at once. Relative documents will be mailed as soon as they are ready. We will appreciate it if you will keep case No.1-92 and contents un-till called for by the local agents of World Transport Ltd., our forwarding agents, whom we have instructed accordingly. Yours faithfully, Notes 1. complaint n. 申诉；抱怨 2. be obliged to 感激 3. replacement n. 替代物 4. attach v.t. 附加，随附 5. disposal n. 处理，处置 6. on going into the matter 经调查此事 7. call for 访问；拜访；要求；请求 8. forwarding agents 运输代理 9. accordingly adv. 照着（办、做等）；相应地 2. Complaint for Late Delivery Dear Sirs, (Our Order No.764) We are referring to our Order No.764 for Hand Tools. When we gave you our order on June 1st we stated explicitly that we wanted delivery not later than 15th July and you have confirmed our order accordingly. Since the date you confirmed our order, one month has passed but we are surprised that we have not yet received the goods or any advice from you when we can expect delivery. We must point out to you that this delay is very seriously inconveniencing us, and we ask you to give the reason of the non-execution of our order. As in the event of your being unable to supply us we shall be compelled to cancel the order and get these goods from another firm. Yours faithfully, (Reply) (Your Order No.764) We have received your letter of July 15 and very much regret the delay which has occurred in the execution of your Order No.764. This was occasioned by a serious breakdown in our supplier's machinery, in consequence of which all their work was brought to a standstill for several days. The damage, however, has been repaired, and we can assure you we will lose no time in the prompt delivery of the goods. You may expect to receive the goods by the 25th. We regret the inconvenience you have sustained, but trust this unavoidable accident will not influence you unfavourably in future orders. Yours faithfully Notes 1. in the event of… 如果……发生 2. compel v.t. 强迫；迫使；使不得不 3. occasioned adj. 偶然的；突然的 4. breakdown n. 打破；毁坏；（机器）出故障 5. in consequence of… 结果；因……而 6. standstill n. 停止；中止 3. Complaint for Inferior Quality Gentlemen: We have received the goods of our Order No. A100 for 200 cases Muslins, which you shipped by the S. S. "Feng Qing", but much to our regret we have to inform you that we have received serious complaints from our buyer. He states that the goods are not only much inferior in quality, but a number of pieces are woven narrowly to the pattern submitted by you. These faults make the goods quite unsalable in this market. We are, however, making efforts to settle the matter amicably, but in case our buyer persists in making complaint, there is no way for us but put the matter before the Chamber of Commerce of Singapore for arbitration, and any allowance that we may have to make will be debited to you in due course. We hope the matter will come to your best attention. Yours truly, Notes 1. Muslins n. 平纹细布 2. inferior adj. （质量等）劣等的；差的；次的 3. weave v.t. 织；编（制） v.i 纺织；织布 4. Chamber of Commerce n. 商会 5. arbitration n. 仲裁 6. allowance n. 补贴 7. debit n. 〔会计〕借方；记入借方的款项 |
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