亚马逊客户因退货太多被列入黑名单

AS IT IS 2016-03-28 Amazon Customer Banned for Too Many Returns 亚马逊客户因退货太多被列入黑名单

Tuan Do of New York says Amazon has banned him from shopping on that website.

The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com.

Do said he returned six items in the past two months. He said he was not satisfied with the quality of the products.

Amazon first sent him a warning about his “unusually high rate of problems,” Do said.

Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said.

Mark Cohen is former chairman and chief executive¹ officer of Sears Canada Inc. He is not surprised Amazon and other businesses are trying to stop frequent returns.

The costs are very high for a company like Amazon that offers many customers both free delivery² and free returns, Cohen told VOA.

The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide.

But banning a customer can create bad feelings. Greg Nelson recently spoke³ to the Guardian⁴ newspaper after Amazon UK banned him from its shopping website.

Nelson said he sent back 37 of the 343 items he bought on the website. He said he had a good reason for each return.

“I could understand if there were evidence that I had somehow tried to abuse⁵ the system, but I haven’t,” Nelson told the Guardian.

Amazon said it only closes accounts “in a tiny fraction⁶ of cases” when it finds “extreme account abuse.”

Cohen, the former head of Sears Canada and now a Columbia University professor, said many returns are valid⁷. It is fine to return clothing that does not fit, is the wrong color, or arrived damaged, he said.

But there are many cases of “clear abuse.”

Cohen cites⁸ the example of people who buy a dress or suit, wear it once to a wedding or other special event, and then return it.

Cohen said Sears Canada had a customer who bought items from the Sears Catalog⁹ all the time – and returned every single purchase.

Cohen said it seemed the customer wanted something to do and enjoyed placing orders, getting them delivered and sending them back.

Cohen said he had to convince¹⁰ his staff to ban the customer. Some staffers said a ban did not fulfill¹¹ the company’s promise to “completely satisfy” customers.

He helped write a letter to the customer. It explained she could no longer shop “since we clearly have been unable to satisfy your needs as much as we have tried.”

Cohen had won the argument.

On his TechWalls website, Do said he bought “almost everything” from Amazon. That included cheap items like groceries and toilet paper, and more expensive items like laptop computers.

He said the returned items costs more than the products he kept. But he said he only returns products “when they don’t meet my expectation.”

Do had some support from his online readers. “Bob” wrote that he, too, was banned for too many returns.

“It was a crazy high percentage in one bad month. But, yes, they were all defective¹². I wasn’t abusing/trying and returning,” Bob wrote.

Cohen said online businesses like Amazon are getting hit with more returns than traditional stores.

One reason, he said, is that shopping online does not allow customers to try on clothing or take a close look before buying.

Many products, he said, are returned after they have been taken out of their packages, often in bad shape. In the case of clothing, he said, returns often come in after the selling season ended for winter or summer.

That makes them hard to sell, or forces big price cuts, Cohen said.

Words in This Story

shopping – v. the activity of buying things either at a store or online.

bicycle – n. a 2-wheeled vehicle that a person rides by pushing on foot pedals¹³

account – n. a record that allows people to buy goods from a business

frequent – adj. happening a lot

customer – n. someone who buys goods from a business

fraction – n. a small percentage of the time

extreme – adj. very serious or severe

catalog – n. a book containing a list of things that you can buy,

defective – adj. having a problem or fault that prevents something from working correctly

1 executive   

adj.执行的，行政的；n.执行者，行政官，经理

参考例句：

• A good executive usually gets on well with people.一个好的高级管理人员通常与人们相处得很好。
• He is a man of great executive ability.他是个具有极高管理能力的人。

2 delivery   

n.交付；投递；分娩；解救者；演讲的风格

参考例句：

• The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
• He was employed at the local grocery store as a delivery boy.他受雇于当地杂货店当送货员。

3 spoke   

n.（车轮的）辐条；轮辐；破坏某人的计划；阻挠某人的行动 v.讲，谈（speak的过去式）；说；演说；从某种观点来说

参考例句：

• They sourced the spoke nuts from our company.他们的轮辐螺帽是从我们公司获得的。
• The spokes of a wheel are the bars that connect the outer ring to the centre.辐条是轮子上连接外圈与中心的条棒。

4 guardian   

n.监护人；守卫者，保护者

参考例句：

• The form must be signed by the child's parents or guardian. 这张表格须由孩子的家长或监护人签字。
• The press is a guardian of the public weal. 报刊是公共福利的卫护者。

5 abuse   

vt.滥用；辱骂；诋毁；n.滥用；恶习；弊端

参考例句：

• You can't make personal abuse on her.你不可对她进行人身攻击。
• She screamed abuse at me.她尖声责备我。

6 fraction   

n.小部分，碎片；一点，一些；分数

参考例句：

• The car missed me by a fraction of an inch.那车子差一点儿就要撞到我了。
• The cost is only a fraction of his salary.那项费用不过是他薪水的一小部分。

7 valid   

adj.有确实根据的；有效的；正当的，合法的

参考例句：

• His claim to own the house is valid.他主张对此屋的所有权有效。
• Do you have valid reasons for your absence?你的缺席有正当理由吗？

8 cites   

引用( cite的第三人称单数 )； 传唤； 记起； [军事]传（或通）令嘉奖

参考例句：

• CITES is the Convention on International Trade in Endangered Species of Wild Fauna and Flora. CITES是关于濒危野生动植物种国际贸易的国际公约。
• Great bustard (Otis tarda) is listed as a first-rating protected bird in China and CITES II. 大鸨(Otistarda)是国家级保护动物，CITES附录物种。

9 catalog   

n.目录(册)vt.将…编入目录，将…编目

参考例句：

• Can you catalog all these books?你能给所有这些书编目录吗？
• You can look for the book in the library catalog.你可以在图书馆的图书目录上查找这本书。

10 convince   

vt.使确认，使信服；使认识错误

参考例句：

• It requires a lot of talking to convince him.要说服他很费口舌。
• I have given over trying to convince him.我已经不再试图说服他了。

11 fulfill   

vt.履行，实现，完成；满足，使满意

参考例句：

• If you make a promise you should fulfill it.如果你许诺了，你就要履行你的诺言。
• This company should be able to fulfill our requirements.这家公司应该能够满足我们的要求。

12 defective   

adj.有毛病的，有问题的，有瑕疵的

参考例句：

• The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。
• If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷， 顾客有权索赔。

13 pedals   

n.（自行车或其他机器的）踏板( pedal的名词复数 )；脚蹬子；（钢琴、风琴等的）踏板；踏瓣

参考例句：

• I couldn't reach the pedals on her bike. 我骑她的车够不到脚蹬子。
• The pedals of a cycle are attached to a crank. 自行车的踏板与曲柄相连。 来自辞典例句