英语专业四级听写032

Passage 32
Making a Complaint
Complaining about faulty¹ goods or bad services is never easy. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt² you may have. In a small store the assistant may also be the owner so you can complain direct. In a chain store, ask the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. If you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt number, but you should not need to give receipt or other papers to prove you bought the article. (164 words)

1 faulty   

adj.有缺点的；有错误的；不完善的

参考例句：

• This faulty connection is the source of the engine trouble.这种错误的连接法是引擎出毛病的原因。
• The plan is faulty in every respect.无论从哪个方面来看这项计划都不完善。

2 receipt   

n.收据，收条；收到，接到

参考例句：

• We are in receipt of your letter of the 10th.我们收到了您十日的来函。
• I asked for a receipt.我要一张收据。