最In导购口语 第215期:处理投诉

Conversation 1

A: Can I help you?

A：您有事吗？

B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them are out of work.

B：是的。我们三天前在贵店购买了20台电暖器，但现在有两台坏了。

A: Oh, I'm so sorry to hear that. Could you tell me the brand?

A：哦，非常抱歉听到这种情况。您能告诉我是什么品牌的吗？

B: Yes, it's Caihong-150 Electric Heaters.

B：可以，是彩虹牌150型电暖器。

A: What's the matter?

A：什么毛病？

B: The problem is that it doesn't heat after we turn on electricity.

B：毛病出在我们通电后，电暖气热不起来。

A: Please bring the receipt¹ and the warranty² card with you. We'll be delighted to repair or replace them.

A：请您把发票和保修卡拿来，我们将很乐意为您修理或更换两台。

B:Thanks a lot.

B：非常感谢。

1 receipt   

n.收据，收条；收到，接到

参考例句：

• We are in receipt of your letter of the 10th.我们收到了您十日的来函。
• I asked for a receipt.我要一张收据。

2 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。