Lesson 18
Dialog1:
Cyberspace(网络空间)
F: When consumers go online, they need to trust the vendor.
M: We already have customer confidence in the product.
F: buying online is different from buying in a store.
M: it’s a lot different in cyberspace.
F: cyber sellers have to develop an environment of trust.
M: I know, we’re asking people to type in their credit card number.
F:and they have no idear who will have that information.
M: We have to have some way to assure them that the information is secure.
Q: What do cyberseller have to develop?
A: an environment of trust.

Dialog2: online transaction(网上业务)
F: to do online transactions, you need to link up with a financial institution.
M: like a bank or investment bank?
F: right, they are the intermediaries between you and your customers’money.
M: We’ll use the same one that issued our store credit cards.
F: That will help with the trust factor.
M: We’ll have to pay a fee , I suppose.
F: There is a standard fee schedule (价目表)for E-commerce transactions.
M: part of the price(代价) of doing business.
Q: What is necessary to do online transaction?
A: a financial institution.
Dialog 3:
Financial software(财务软件)，off the shelf(现有的,非定制的) custom-made=customized（定制的）
F: you also need financial softeware.
M: off the shelf or custom-made?
F: off the shelf, if you have customized software, you may not have interoperability(互用性)
M: you mean I may not be able to share financial information easily?
F: exactly, the financial data has to be shared with your financial institution.
M: and what about encryption methods?
F: generally, most companies are going with one or two types of encryption.
M: Ok, I’ll check into (look into) the off the shelf encrytion method.
Q: What kind of financial sofwtare should he buy
A: off the shelf software.
Small talk: how to compliment
（1） 泛指性：it’s terrific/fantastic/marvellous/breath-taking(往往言过其实)
（2） 指出具体细节,让人信服，显得真诚。