Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca...
In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo...
In this Business English Pod episode well be looking at how to handle a telephone interview for a new job. If youre joining us here, you may want to check out BEP 82 and BEP 83 first to see how to talk about your experience in a face-to-face intervie...
Weve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you havent met the person or established a relationship with them yet? In todays Business English Podcast, well be looking at h...
In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well post one of the more popular podcasts from our early days. BEP 23 was the final podcast in our original...
Doing business across borders requires precise coordination, especially in the era of just-in-time delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a thir...
In this Business English Podcast, well be looking at the language used to make appointments on the telephone. We live in the era of remote communication: teleconferencing, videoconferencing, and online meetings. More and more group efforts are gettin...
In this Business English Podcast lesson were going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking. And well also practice ways to create and maintain goodwill...
Booking tickets on the phone is a basic part of business travel. In this intermediate Business English Podcast, we will practice useful phrases and language for making travel arrangements on the telephone. Viva is an Italian manufacturer of ladies ap...
When you call someone but they arent there, often their voicemail picks up or answers the phone. Then you have to leave a message. Anyone who uses the phone in their job has to deal with voicemail. Have you ever started to leave a message on someones...
