Bob向一家软件公司订购的软件没按时到，Bob要求赔偿，但是对方热线客服Gloria却坚持说是Bob一方取消了订单。Bob生气地说： B: Look...if you review our file you'll find that we are long-term loyal customers who...
Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom's customer hotline. My name is Gloria...how can I be of assis...
公司副总裁Lisa找到销售部经理Frank，商量如何提高产品销量。 Lisa: What about our pricing? Are we competitive? Frank: Actually, we are roughly 15% more expensive than our closest competitors. But it's going to be hard to cut cost...
公司副总裁Lisa找到销售部经理Frank. Lisa: Frank, we just got our sales figures in and the numbers are very disappointing. What's going on here? Frank: I haven't actually seen the new figures. How far have we fallen? L: We were in sixth pla...
Daisy和Kathy听说同事Johnny戒烟，很替他高兴。Kathy问Johnny是怎么戒的。 K: What's worked so far? J: Well, for starters, I saw a doctor who specializes in helping people quit smoking. The doctor recommended a therapy group that meet...
Daisy在公司走廊上跟同事Johnny打招呼。 Daisy: Hey Johnny, good to see you! How have you been? I haven't seen you in almost a month. Johnny: Eleven days, six hours, 21 minutes, and let me see....twenty something seconds. D: Umm....eleven w...
Patricia和同事Kelly要去澳门出差，准备去赌场试试手气。另一个同事John提到，自己有个朋友嗜赌成性，倾家荡产。Patricia问： P: So what happened to Joe? How is he holding up? J: Joe is in Gamblers Anonymous righ...
Patricia去找同事Kelly。 Patricia: Hey, Kelly...the boss just called me into his office. You and I have to go to Macau for a meeting with our international marketing department. The meeting is on a Friday afternoon so I was thinking we could spen...
公司主管开会，执行总裁Rick宣布，公司要召回一批质量有问题的空调，召回行动的第一步是发表新闻简报，Rick告诉公司另外两位高管Samantha和Hank说： R: We will then specify the year and model of the AC...
公司主管开会，执行总裁Rick说： Rick: The Board of Directors has come to a decision. Our company will take an image hit, and it's going to be very expensive, but it seems we have no other choice but to start a recall. Samantha, would you...
