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  • 实用商务英语会话 场景98:整理客房

    Housekeeping. May I come in? 整理客房服务,我可以进来吗? May I do your room now? 我现在可以给您收拾房间吗? When would you like me to do your room, sir? 您想叫我什么时候给您整理房间? Will it be convenient f...

  • 实用商务英语会话 场景97:引领客房

    I'll show you to your room. 我带您到房间去。 Would you care to step this way, please? 请这边走,好吗? Could you give me your room key, please? 请您把房间钥匙给我好吗? May I put your luggage here? 我把您的行李放在这...

  • 实用商务英语会话 场景96:为顾客结账退房

    Do you want to check out? 您要结账吗? This is the charge for your calls. 这项收的是您的电话费用。 The total including service charge for the eight days is 3,800 yuan. 包括服务费,您住八天总共是3800元。 What method of...

  • 实用商务英语会话 场景95:投诉处理

    Please accept my apology on behalf of the hotel. 我代表饭店向您道歉。 I'm awfully sorry, sir. 非常对不起,先生。 I'll attend to it at once. 我立刻解决这个问题。 I'll speak to the manager and he'll see to it. 我会跟经理...

  • 实用商务英语会话 场景94:接待登记

    Welcome to Sunshine Hotel. 欢迎光临阳光宾馆。 I'll take care of your luggage. 我来帮您拿行李。 Are these all your bags? 这些是您所有的包吗? Do you have a reservation? 您预订过房间吗? May I have your name, please? 请...

  • 实用商务英语会话 场景93:客房预订

    Good morning, Great Wall Hotel Reservation. 早上好,长城饭店预订处。 Can I help you? 我能为您效劳吗? We have single rooms, double rooms, suites and deluxe suites. 我们有单人间、双人间、套间和豪华套间。 When do...

  • 实用商务英语会话 场景92:报刊杂志业务

    It's a morning edition. 这是晨版的。 It's a daily. 这是日报。 It's a weekly. 这是周刊。 It's a monthly, 这是月刊。 It's been sold out. 已经卖完了。 Do you want a subscription to Beijing Review? 您要订《北京周报》吗?...

  • 实用商务英语会话 场景91:信封邮票销售

    What kind of envelopes do you need? 您要哪种信封? Do you need regular envelopes or airmail envelopes? 您要普通信封还是航空邮递信封? Do you need regular stamps or commemorative stamps? 您要普通邮票还是纪念邮票? Do...

  • 实用商务英语会话 场景90:包裹业务

    How do you want to send this package? 您想怎么寄这个包裹? Would you like to send the parcel by airmail? 您想用空运方式寄这个包裹吗? Do you want to send this package to America? 您是要把这个包裹寄到美国吗? What...

  • 实用商务英语会话 场景89:信件业务

    How would you like to send the letter? 您想怎么寄这封信? Do you want to send it as an ordinary or a registered letter? 您想寄平信还是挂号信? Do you want it registered? 您想给它挂号吗? Do you want to send it with A.R. or...

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