A delayed lunch order A: Hello! Weve been waiting for our lunch order for over an hour. Did you forget our order? B: Im sorry, sir.Could you tell me your name and order again, please? Ill check on the delay. A: The names Stanley Morris and the order...
Clarifying some tasks A: Im not sure what you expect me to do, Michelle. Youve not been very clear about any of this. B: Im sorry, Clint. Maybe I didnt make myself clear enough. We should get together to discuss this. A: Yeah. I think that would be a...
Discordance about a secretary A: Hello, Mr. Kramer. Could you spare a minute? B: Thats about all I can spare, Karen. What do you need? A: I need to talk to you about that new secretary youve hired. I think Im going to have some problems working with...
Solving a problem with bonuses A: Grant? Can we talk about this bonus plan of yours?Ive got a few problems with it. B: Sure, Richard. Whats on your mind? A: Well, to be honest, I just dont think were going to have enough funds to give the kind of bon...
An interview problem A: Well, I really just have two problems with this. B: Yes, sir? A:Im concerned about your lack of marketing experience and, frankly, your age, youre pretty new at all this. B: I can understand that. I can understand that. Let me...
Criticizing a smoker A: John, Ive asked you not to smoke in here! I dont want to see you smoking in my office again. B: Im sorry, Ms. Fairbanks. I wont let it happen again. A: Thats what you said the last time!If you want to smoke, youll have to use...
Criticizing a lack of effort A: Allan, I am really disappointed by your lack of effort on this project. B: Look, Sally. Ive put just as much work into this as anybody else. A: No, Im sorry. I disagree.I dont think youve been working at full speed at...
Criticizing an employee A: Janet? You still have not given me those files Ive asked you for. B: Im sorry, Mr. Myers. Ive just been so busy today. A: I really dont want to hear your excuses, Janet. Were running a busy office here. Youre going to have...
A persistent saleswoman A: I dont have any time to spare, Jenny. B: I understand youre a busy man, Mr. Black. I just wanted to show you these samples. A: No, Im sorry. Ive told you I dont have any more time and I mean it. Im afraid youre going to hav...
Sorting out problems A: Rachel? Im not sure how you want to handle this account. I think there are a few things to be sorted out. B: I agree, Toni. I think the biggest problem were facing is how to bring it in under budget. A: Thats true. But even be...
