Introduce the guest to the personnel 介绍给员工 A: Good morning, Susanna. It's great to see you again. Did you have a good night? 早上好，苏珊娜。再次见到你真是太好了。旅途还愉快吧？ B: Yes, it was a pleasant trip. I wa...
Introduce a Colleague 介绍同事 A:John, hello, good to see you again. 您好，约翰，很高兴再次见到您。 B:Hello, Peter. How's business. 您好，彼得，生意怎么样？ A:Oh, can't complain. 哦，还不错。 B:And the family? 家庭...
Introduce the New Boss 介绍新上司 A: Allow me to introduce your new boss to you. I suppose you have got the news. He is Anderson from America. 我介绍一下你们新上任的上司。我想你们已经知道了，他就是从美国来的安德森...
How are you? 您好吗？ Fine, thank you. 很好，谢谢。 I'm fine. Thank you. 我很好，谢谢。 Fine. Thanks. 很好。谢谢。 Have we met somewhere before? 我们以前见过面吗？ Yes, we have. 是的，我们见过。 No, I don't thi...
Check out 退房 A: Good morning, sir. What can I do for you? 早上好，先生。有什么可以帮忙的吗？ B: I'm leaving at ten, so I'd like to settle my account now. 我打算10点钟走，所以我想现在把账结了。 A: Yes, sir. May I...
Complaint 投诉 (Guest B wants to change a room. He goes to the assistant manager A.) （顾客B想换房间，他找到了经理助理A。） A: Good morning, sir. What can I do for you? 早上好，先生。有什么能为您效劳的吗？ B: I'm...
Laundry service 洗衣服务 A:What can I do for you, madam? 有什么可以为您效劳的吗？ B:Could you send someone up for my laundry, please? Room 504, Lee. 请问，你们能派人来收要洗的衣服吗？504房间，李。 A:Certainly, Mr...
Room service 客房服务 (A=Housemaid B=Female Guest C=Male Guest) (A=客房服务员 B=女客人 C=男客人) A: Good morning, madam and sir. May I do the turn down service for you now? 晚上好，夫人，先生。我现在可以为您收拾房间了...
Morning call service 叫早服务 A:This is the front desk. 这里是前台。 B:Hello, I'd like to have the morning call service. 喂，我想要叫早服务。 A:All right. 好的。 B:At 6 am. tomorrow morning. 明天早上6点。 A:What is your r...
Show a guest to the room 客人入住 A:Your room is facing the sea. It's very beautiful. I hope you will like it. 您的房间正好面对大海，非常美丽。我希望您会喜欢。 B:Yes. I will. The room looks very nice. 是的，非常喜欢。...
